Terms of use
Draft. Last updated 12 November 2026. This text has not been reviewed by a lawyer.
What the service is
CoachCARE is a product of CARE Business Apps, Snowball Capital Partners Sdn Bhd, Malaysia.
CoachCARE is a logbook for personal trainers and their clients. It records training, session packs and bookings.
Accounts and who may use it
Account holders must be adults. Keep your sign-in details private and use accurate account information.
A coach is responsible for the data they enter and for having their clients' permission to enter it.
Before entering a child's data, the coach must have a parent or guardian's consent.
Acceptable use
Use the service lawfully. Do not access another organisation's data without permission, share stolen data or disrupt the service.
Do not share recap links without permission from the people whose data they show.
No health promises or medical advice
The service is provided as is. We make no promise of fitness or health results.
CoachCARE is not medical advice. Ask a qualified health professional about medical concerns.
Session packs and payments
Pack balances and payments shown are records kept by the coach. CoachCARE is not a payment service and takes no payments.
Ask your coach about any mistake in these records.
Availability and changes
We cannot promise uninterrupted access. Maintenance or faults may make the service unavailable.
We may change the service and these terms. We will publish updated terms and their date on this page.
Ending an account
You can delete your account. We may suspend or end access if you misuse the service.
Deleting the last owner deletes the organisation and its training data. If another owner remains, the organisation keeps its records.
The privacy policy explains what happens to data when an account ends.
Applicable law
The law of Malaysia applies to these terms.
Contact
Write to privacy@coachcare.my about these terms.